The Finds offers a 5-year warranty on all products with a valid proof of purchase.
Please note that jewelry should be treated with care and our warranty does not apply in the following situations:
- Damage due to normal use (wear and tear)
- Broken necklaces, bracelets and earrings
- High acidity of the skin (which can cause discoloration of the jewelry)
- Stains from water, perfume, soap, lotion, hairspray or chemicals
- Repair/adjustment of the jewelry by another party
Please note: To claim under the warranty, you must return the damaged jewelry to us in full to receive a replacement.
Warranty for special collections or promotions
For some temporary collections or promotions – such as The Summer Archive – the usual warranty conditions do not apply. This is clearly stated in advance on the product page and/or during the ordering process.
With these selected articles:
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No warranty applies to matters such as discoloration, wear or stones that come loose
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Are items delivered in simplified packaging?
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This often concerns samples or last pieces that are no longer available
It goes without saying that if there is a manufacturing error or an incorrectly delivered product , we will always resolve this properly.