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We charge €4.99 shipping costs within the Netherlands for orders under €75. Above €75, shipping is free.
What are the shipping costs per country?
- Belgium & Germany – €4.99 (free from €250)
- France & Austria – €12.50 (free from €250)
- Outside Europe – from €24.95 (free from €250)
Orders placed on weekdays before 16:00 will be shipped the same day. During busier periods this may take a little longer. You will receive a track & trace as soon as your package is on its way.
Sure! Once your order has been shipped, you will receive an email with a track & trace link.
Send us an email as soon as possible to support@thefinds.nl . We will then see if we can still adjust your order before shipping.
It can sometimes happen that a package takes a little longer than expected — especially during busy periods or due to delays at the delivery service. In most cases, it will still arrive quickly. If you still haven't received your order after a few days, please contact us at support@thefinds.nl .
Super easy.
Just email us at retouren@thefinds.nl within 14 days of receiving your order. Please include your name, order number, and the item(s) you’d like to return.
You’ll automatically receive an email with the return instructions and return address.
No, we don’t offer exchanges.
If you’d like a different size or item, simply place a new order via our webshop. That way, you’ll instantly see if your favourite Find is still in stock — and receive it quickly.
Once we’ve received your return in good condition, we’ll process your refund within 7 working days.
We’ll refund the amount via the original payment method.
If you paid with a gift card or store credit, you’ll receive a new one from us.
We’re so sorry to hear that!
Email us as soon as possible at support@thefinds.nl with your order number and a photo of the item. We’ll work with you to find a suitable solution.
Once your return has been processed, we will transfer the amount back within a few business days. Please note that it can sometimes take a few days before the amount is visible on your account, depending on your payment method and bank.
To keep our process smooth and efficient.
This way, your return is handled quickly, and you can immediately place a new order for the right item. You’ll also see at once if it’s still in stock.
Our regular collection comes with a 5-year warranty against discolouration and loose stones.
Send an email to support@thefinds.nl with your order number and a photo, or go back to the store where you bought the jewelry. We are happy to help you.
Our jewelry is made of brass with a thick layer of 18k recycled gold (minimum 3 microns).
If stones are used, they are always zirconia.
Our jewelry is made with a thick layer of 18k gold and will retain its color for years with normal use.
We recommend removing your jewelry when showering, swimming and sleeping to preserve its quality and color for as long as possible.
Most gold plated jewelry on the market has a gold layer of only 0.1 to 0.5 microns. We use an extra thick layer of 3 microns of 18k recycled gold — that's 6 to 30 times thicker than average. This makes our jewelry last longer, and it also feels like a real luxury piece of jewelry.
Our jewelry has a warm gold color — slightly softer and warmer than many stainless steel jewelry pieces, which often have a cooler or yellower effect.
This shade goes beautifully with real gold jewelry and gives your look a luxurious and refined appearance.
No, we don't have our own store. But you can find our jewelry at more than 130 carefully selected points of sale in the Netherlands and abroad. Think of boutiques, concept stores and luxury department stores. Curious where you can find us? Check out our store locator or send us a message — we're happy to help you.
How nice that you are interested in a collaboration! We like to work with stores that share our vision and style.
Send us an email at support@thefinds.nl and we will contact you shortly.
Do you have any questions, suggestions or comments?
Send us an email at support@thefinds.nl . We usually respond within the same business day.
Visit our page with tips on how to measure your size, or order a free ring sizer to determine your size at home.
Still in doubt? Feel free to send us an email — support@thefinds.nl. We'd be happy to help you.
And: exchanging the size is always possible.
Sure! On our Instagram and website we regularly share inspiration and combination tips.
And if you want personal advice, you can always email us: support@thefinds.nl
Each order is carefully packed in our luxury packaging. 1 package per order.
During special promotions, such as The Summer Archive, simpler packaging may be used — this is always clearly stated.
Yes, you can order additional gift wrapping during checkout.
We don't currently offer a standard option for personal messages, but feel free to contact us — we're happy to help.