returns

 

Of course, we hope you’re happy with your order. But if you would like to return something, you can easily do so within 14 days of receiving your order.

1. Return period

You can return your order within 14 days of receipt, provided the item is unworn and in its original packaging.

2. Requesting a return (via your account)

You can request a return through your account on our webshop:

  1. Go to thefinds.nl/account and log in with your email address (you will receive a login code).
  2. Open your order and click ‘Request return’.
  3. Select the item you would like to return and submit your request.

Once your request has been submitted, you will automatically receive the return instructions from us.

3. Packing & shipping

  • Pack your item carefully, preferably in its original packaging.
  • Include a note with your name and order number.
  • You can choose which carrier you would like to use for your return.
  • Return shipping costs are at your own expense.
  • Please keep your proof of postage and track & trace information. We are not responsible for return shipments that are lost in transit.

Please note: your return must reach us within 18 days of receiving your order.

4. Refund

Once we have received your return in good condition, we will refund the full order amount within 7 business days using the original payment method.

Did you pay with a gift card or store credit? We will issue you a new credit.

5. Exceptions

Personalised or custom-made jewellery cannot be returned unless there is an error or defect.

Has your order arrived damaged or is something not quite right? Please email us as soon as possible at support@thefinds.nl so we can help resolve the issue.

6. Exchanges

We do not offer exchanges. Would you like a different size or another piece of jewellery? Simply place a new order through our webshop. This way, you can immediately see whether your favourite Find is still in stock.

7. Cancelling an order

Have you placed an order that has not yet been shipped? You can cancel it through your account:

  • Go to thefinds.nl/account and open your order.
  • Click ‘Cancel’ and confirm your request.

Please note: personalised jewellery and gift cards cannot be cancelled.