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returns

The Finds wants you to be completely happy with your jewelry. If you are unsatisfied for any reason or you would like to exchange your product for another size, you can simply click on the link below to make an exchange/return request:

Click here if you would like to exchange or return a product

You have 15 days from the day you receive your product(s) to request for an exchange or a refund. Your return will be processed within 7 working days of receiving it and you will be notified that the return is complete. 

Return Policy for 1 + 1 Birthday promotion:

  1. Full Return: If you've ordered a product during our 1 + 1 promotion and decide to return the entire order, the full purchase amount will be refunded.

  2. Partial Return: In the event of returning a part of your order, the refunded amount will be adjusted according to the terms of our 1 + 1 promotion. The refunded amount will be calculated based on the retained portion of the order and the applicable promotion terms.

Shipping of a return/exchange will be at your own cost.

We are not liable for any returns lost in the mail, please insure your package and save your tracking information.

We do not refund the cost of shipping, only cost of item. If you wish to change an item or size we will pay the shipping cost of sending you the new items.

All products must be returned unworn and in the same packaging it came in.

Contact: 

If you have further inquiries regarding our return policy, please feel free to contact our customer service for assistance: support@thefinds.nl